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Free standard delivery on most items
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Up to 20 years manufacturers guarantee
1 Authorise your
return through
the FNX
Bathrooms website
2 Place the item back inside its original packaging, please be sure to include any returns paperwork. Do not write on or mark original packaging.
3 Send the item back to our depot
4 Once the item
arrives at our depot we
will begin processing
Up to
10
Days
5Refunds can take
up to 10 working days from the
date of us receiving your
return
  • If you would like to return an item to us we will arrange for refunds to be processed and your credit card / paypal to be credited within our given timeframe.
  • Items that are no longer required cannot be returned after 30 days from receiving the goods.
  • You must notify us of any items that arrive damaged within 48 hours of receipt.
  • All returned goods must reach us in a re-saleable condition and as new (Including all packaging)
  • Returned items must not be marked or damaged.
  • We may ask that you arrange for the safe return of any unwanted items yourself and we always recommend using a tracked delivery service.
  • Please include all relevant order information for seamless processing of returns along with a reason for return. This will ensure a streamlined service
Frequently Asked Questions
Where should I return my item to?
The address you need to return any items to is:

FNX Bathrooms
6 - 7 Repton Court
Repton Close
Basildon
Essex
SS13 1LN
Do you offer a collections service?
We can collect items at an additional cost although it is the responsibility of the customer to ensure a safe return
How long does the returns process take?
We endeavour to ensure refunds are processed as soon as possible but we advise up to 10 working days.
I need to ask more about returning an item, who can i contact?
If you cannot find the answer you require by reading our returns policy please contact our customer service team on 01268 546000.
Return Policy
1. Cancellation of orders

You can cancel your order at any time prior to goods being dispatch or within 30 days of receiving them. We understand that occasionally items may be faulty or damaged or you just do not require the item any more. It is always advised to contact our customer service team so we can help you with every step of the process.

If you do intend to cancel we advise that you call our customer service team to avoid any delays, alternatively you can reach us by e-mail also.

Cancellation and Return of Goods

If you no longer require an item or have changed your mind we will accept returns provided it is still within 30 working days of receipt. It is the customers responsibility to ensure the safe return of the goods and all costs associated.
All returned / cancelled goods must be returned to us in their original packaging and in a re-saleable condition. Unfortunately we cannot accept or refund any returns for items that are not in a re-saleable condition or damaged whilst in your possession or in transit back to us

Please note: Items that are manufactured / personalised to order are not eligible for refunds or cancellation.
2. Return of Faulty Goods Received

We always ask that our customers fully inspect all goods on the day of receipt. To ensure we can resolve problems in the most efficient manner, we must be notified of any faulty or damaged items within 48 hours of receipt. We will then advise the next course of action. If you believe your product is faulty you must contact us via e-mail or contact our customer services team and inform us of the fault, we will then ask you to send in a short video or a picture so that our technical team can examine the fault to help resolve the issue.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued. If the fault can be fixed by sending a replacement part, we will order the parts for you. In some cases, we may ask you to return the item back to us so our technical team can examine the fault and repair it for free. Once the item is repaired, we will send it back to you. If the fault cannot be identified or fixed from looking at the video or picture you send, we may offer a replacement item to you. We will send out the correct replacement part or tap depending on the fault. Please note we are unable to send out a replacement part or tap without a short video or a picture to demonstrate the fault. If you believe your item is faulty within 30 days after the purchase date and you would like to return the item, please contact us and we will forward you a returns form to fill out. On the form you must give a detailed description of the fault.
3. Warranty & Guarantees

All products from FNX Bathrooms come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.

Please note: we are not liable for third party costs or damages and all goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse then this will void any warranty and goods will be returned to you with no refund or replacement issued.