Guarantee Information

Manufacturer Guarantee

The manufacturer guarantee found on a product is offered and honored by the product's manufacturer. The guarantee covers against any manufacturing defects found on the product when used in a normal domestic or commercial (where specified) application.

Coverage and Exclusions

Covered by Warranty:

  • Manufacturing defects in materials or workmanship.
  • Surface finishes (e.g., chrome, brushed brass) when damage is not caused by abuse.

Not Covered by Warranty:

  • Serviceable parts (e.g., seals, washers).
  • Damage due to neglect, misuse, or abuse.
  • Modifications or alterations not authorised by the manufacturer.
  • Damage caused by improper installation not following manufacturer’s instructions.

Warranty Requirements

To ensure your product remains under warranty, the following conditions must be met:

  • The product must be fitted as per the manufacturer’s fitting instructions.
  • There should be no unauthorised modifications, misuse, neglect, or mistreatment of the product.
  • Proof of purchase is required to validate the warranty claim.

Filing a Warranty Claim

If a fault develops, please contact us for assistance. We will guide you through the manufacturer's warranty procedures. You may be required to fill in a form and provide proof of purchase.

Contact Information for Warranty Claims

  • Email: help@fnxbathrooms.com
  • Phone: 01268 956779

Registering Your Guarantee

In some cases, you may need to register your guarantee within a limited period after purchase. Please refer to the product documentation or contact us for more details.

Important Notes

  • The warranty applies only to the original purchaser and is non-transferable.
  • Regular maintenance and care according to the manufacturer's guidelines are essential to keep the warranty valid.
  • The manufacturer's liability is limited to the repair or replacement of the defective product and does not cover consequential damages.

Legal Disclaimers

FNX Bathrooms and the product manufacturers are not liable for any indirect, incidental, or consequential damages. The maximum liability is limited to the purchase price of the product.

For more detailed information, please read our full Terms and Conditions.