Terms & conditions
These terms govern your use of the FNX Bathrooms website (fnxbathrooms.com) and any orders you place with us. Please take a few minutes to read them - placing an order means you accept them.
Last updated: 1 May 2026
1. About us
FNX Bathrooms is a trading name of FNX Bathrooms Ltd, a company registered in England and Wales. Our registered address and contact details are set out at the bottom of every page of this site. You can reach us by email at info@fnxbathrooms.com or by phone on 01268 438171.
2. Placing an order
When you place an order through the website you are making an offer to buy the listed products. We will email you an order confirmation as soon as we receive it. The contract between us is formed when we email you to confirm dispatch, not at the point of payment. We may decline an order at any time before dispatch, in which case we'll issue a full refund.
3. Pricing and VAT
All prices include UK VAT at the prevailing rate unless you have explicitly toggled to "ex. VAT" on the site. We work hard to keep pricing accurate, but if a clear pricing error is identified we reserve the right to cancel and refund the order before dispatch. Our lowest-price guarantee sets out how we price-match against UK competitors.
4. Payment
We accept all major debit and credit cards, Apple Pay, Google Pay, PayPal and Klarna. Payment is taken at the point of order. Card details are processed by our payment partners (Shopify Payments and Stripe) and are not stored on our servers.
5. Delivery
We deliver across mainland UK. Delivery options, lead times and costs are shown on each product page and confirmed at checkout. Free next-day delivery is available on qualifying products when ordered before 2pm Monday to Friday. Full details are on our delivery page.
Risk in the goods passes to you on delivery. Please inspect parcels before signing - sign as "damaged" if there is visible transit damage and notify us within 48 hours so we can resolve it quickly.
6. Returns and refunds
You have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. We extend that to a goodwill 30-day no-quibble return on most items, with free collection from your door. Full process and exclusions are on our returns & refunds page.
7. Warranty
All products carry the manufacturer's warranty - typically 5-25 years depending on category. We handle warranty claims on your behalf so you don't need to deal with the manufacturer directly. See our guarantee & warranty page for what's covered, what isn't, and how to claim.
8. Your account
You're responsible for keeping your account password confidential and for any orders placed through it. Tell us straight away if you think your account has been used without your permission. We may suspend or close accounts used for fraudulent or abusive activity.
9. Trade accounts
Trade pricing, account terms and credit limits are governed by separate trade terms agreed at the point of account opening. Apply via our trade page.
10. Intellectual property
All content on this website - including product photography, copy, the FNX logo and brand assets - is owned by or licensed to FNX Bathrooms Ltd. You may not reproduce, redistribute or scrape the site for commercial use without prior written permission.
11. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that, our total liability to you in connection with any order is capped at the price you paid for the product(s) in question.
12. Privacy and data
How we collect and use your personal data is set out in our privacy policy. By using the site you agree to that handling.
13. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on the website at the time you place the order.
14. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales, without prejudice to your rights as a consumer in your country of residence.
15. Contact
Anything unclear or you'd like to talk to a human? Email info@fnxbathrooms.com, call 01268 438171 or use the contact form.